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Store Policy

Engraving:   Currently we have a Neanderthal method of handling engraving while we develop a more sophisticated method.  Go to "Categories" on the left side of the home menu and click on "Engraving".  Add the services that you desire to your cart: ie., one line of engraving, 2nd line of engraving, and color fill if you think you need it. When you check out, in the notes section tell us what you want for engraving, your font choice, and your color fill choice if ordered.  Please allow two extra weeks for engraving as we ship the pen out to an engraver, he ships it back to us, and we ship it to you.

About Colorfill:  Colorfill is a semi solid pigment substance that is rubbed into the laser engraving to give the lettering contrast against the wood.  Once it dries it will not come out or wear off.  As a general rule light colored woods and plain colored acrylics do not need colorfill as there is sharp contrast between the laser burn and the plain surface.  The busier a wood grain or acrylic pattern gets the more likely it may need color fill.  Darker woods tend to need it.  If you have any doubts or questions about the need for it on your pen choice, call us at 267-615-3793 and discuss it with us.

 

PAYMENT METHODS:   We make shopping easy.  Online shopping is easy and secure.  We accept Paypal, MasterCard, Visa, Discover, and American Express.  Our credit cards are processed directly by Pay Pal.

Shipping: We pay shipping by USPS Priority Mail except where noted otherwise.  Average shipping time for this method is 2 to 3 days.  We ship all orders out within 24 hours unless there is a problem, then we will call you.  If you need it faster, call us at 267-615-3793.  We will credit you with the cost of USPS Priority Mail and you may pay the difference for upgrade service.

INTERNATIONAL ORDERS: Free shipping is limited to the continental US and APO addresses.  International orders will be charged USPS normal rates

Guarantees:   Penobscot Pens offers the following Returns Policy: All our products, except for the (Under $20) category pens are guaranteed for life.

Limited Lifetime means all of the below:

Product Failure:
If any product should fail under normal use, we will repair or replace. This applies to plating, mechanism, and barrel construction material. Does not apply to refills. Shipping will be on us.  If your pen is damaged by accident and you would like it repaired or refinished call us and we will refurbish it for cost of parts only if we can.  Note: some pens can not be dissassembled for repair.

Dissatisfaction: If you should choose a pen and you are not satisfied with the quality, simply return it within 10 days for a full refund. 

Exchange:
If you are unhappy with your choice of pens you may return it postage paid within 10 days and we will replace it with a pen of your choice and adjust your invoice accordingly. We will pay return postage back to you.  NOTE:  This policy does not apply on the (Under $20) pen category.